Privacy practices for concierge inquiries, booking operations, and client communications.
This policy explains the information Selene Suites collects through the website and mission-planning workflow, how that information is used, and the choices available to clients and visitors.
Information we collect
We collect information you provide through inquiry forms, mission planning calls, guest manifests, accessibility requests, and hospitality preference submissions.
This may include contact information, company or family office details, travel preferences, payment coordination data, and readiness-related information required for screening or logistics.
How we use information
We use personal information to respond to inquiries, design itineraries, coordinate launch readiness, manage hospitality services, and send operational communications tied to a booking or request.
We may also use limited data to improve website performance, understand demand patterns, and maintain security and fraud prevention controls.
Cookies and analytics
Selene Suites may use cookies, session technologies, and analytics tools to understand visits, measure page performance, and improve concierge acquisition flows.
You can manage cookies through your browser settings, though some site functions may perform differently if essential technologies are disabled.
Sharing and retention
We share information only with service providers and operational partners that need it for inquiry handling, launch planning, payments, security, or legal compliance.
Information is retained for as long as reasonably necessary for the purposes described here, including contractual, legal, operational, and dispute-resolution requirements.
Your choices
You may request access, correction, or deletion of certain personal information by contacting the Selene Suites concierge privacy team, subject to legal and operational exceptions.
Marketing communications may be opted out of at any time using the contact details provided in those communications or via direct request.